1. Return Policy
2. Privacy & Security
3. Ordering & Payments
4. Shipping Rates
5. Classes, Parenting Groups and In-Store Events
6. "The Bump" Promotion details
7. Customer Service Contact
8. Website Disclosure
9. Car Seat Installation Service

Send customer service an email

1. Return Policy
Retruns & Exchanges

Tot Tank will gladly accept returns or exchanges within 30 days of purchase. Items that are damaged must be returned within 30 days for return or replacement. Items must be returned in original condition with tags securely attached.

Shipping costs are not refundable. Return shipping costs are the responsibility of the customer. We cannot accept returns for the following products: opened breast pumps, bottles, nipples and pacifiers, lotions soaps, underwear and personalized or custom items.

All returns/exchanges are subject to the final approval of our Customer Service Deptartment.

Please send all returns to:
Tot Tank
1413 Park Street
Alameda, CA 94501


2. Privacy & Security
Customer Information Policy

We care about the privacy of our customers. When you provide us with personal information, Tot Tank may use that information for our own internal marketing purposes. This information will be collected from you directly. Using the informations you give us, we may contact you with information or special offers. We will not require you to disclose more information than is reasonably necessary to participate in an activity as a condistion of participations. Tot Tank will not sell or disclose personal infomrations to outside third parties.

Transaction Security

We have made every effort to ensure that the information transmitted to us online is secure throught the use of a secure server. With respect to online sales, the person whose name appears on the card must be the one who places the order. Tot Tank uses secure sockets layer (SSL) for securing communications and transactions across the internet. The SSL protocol uses digital certificates to create and secure confidential communications between the purchaser and our web entity. Data transmitted over an SSL connection can not be tampered with or forged without the two parties becoming immediately aware of the tampering. A key or padlock icon in the lower corner of the browser window identfies the security mode of the browser. When the browser is running in "normal" mode, the key looks broken or the padlock looks open. Once an SSL connection has been established, the key becomes whole, or the padlock becomes closed, indicating that the browser is in "secure" mode. SSL is supported in the majority of browsers, which means that almost anyone with a browser can benefit from SSL encryption.

3. Ordering & Payments
We are happy to accept the following methods of payment at tottank.com:

* Visa
* Mastercard
* American Express
* Tot Tank gift card

You may place your order online or by calling us directly at (510) 865-8265.

4. Shipping Rates
We ship our orders with UPS. The rates quoted by UPS are based on destination and shipping box dimensions. Typically UPS Ground is the most cost effective delivery method, however we can accomodate expediated shipping. Please call 510-865-8265 or email for shipping cost and time information.

P.O. Boxes/Military Bases
We are currently unable to ship to PO boxes and Military addresses.

Oversized Items
Due to their large size, an additional oversized item charge of up to $50.00 may apply. Examples of oversized items are car seats, strollers, highchairs, crib mattresses, etc.

Tot Tank Delivery
Shipping of large items such as cribs, dressers and gliders, is not possible via common carrier. These items can be delivered within the San Francisco Bay Area by Tot Tank at an additional delivery charge. If you order an item that can only be received via Tot Tank delivery, we will contact you within 48 hours to give you cost and time information.

Refusal of Delivery
If an order is refused, the customer will be responsible for the shipping costs back to Tot Tank and any other charges that occur during the delivery process.

Incorrect Shipping Information
If a package is returned to Tot Tank due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. If a free shipping offer was applied, it will not be valid due to the error on the customer's part and the customer will be charged for all shipping costs

5. Classes, Parenting Groups and In-Store Events
For more information about classes, parenting groups and in-store events,
please email us at customerservice@tottank.com
6. "The Bump" Promotion details
*This offer may Not be combined with any other coupon or offer. Can Not be on applied to previous purchases.
This offer may Not be used on Sale, Clearance, Close-out or Discounted items. This offer only applies to In Stock items. No Special orders or Layaways.
This offer is Not valid on the purchases of Gift Cards, Baby Jogger, B.O.B. Strollers, Bugaboo, Bumbleride, Stokke, Uppababy, 4 Moms, Ergo Baby, Svan or any other items in the Gear department.
Offer valid from 1/1/2011 to 12/31/2011 and is only valid one per customer per year.
7. Customer Service Contact
We are here to help! So please contact us with any questions by visiting us at the store or by email.
Store Address: 1413 Park Street Alameda, CA 94501 Email: customerservice@tottank.com
8. Website Disclosure
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
9. Car Seat Installation Service
Get your car seat installed for free!

When you purchase a child seat at Tot Tank, we will help you install your car seat free of charge.
Our Child Passenger Safety Technician will:

Fit your child to the correct seat
Fit your car with the correct seat
Teach you how to correctly install the child seat

Schedule your appointment in-store or email customerservice@tottank.com!

We're one of the few retail locations in the East Bay Area for car seat installation services.